Privacy Policy
This Privacy Policy explains how Winplace Casino collects, uses and protects personal information when you use our website and services. We take your privacy seriously and set out here what data we hold, why we need it and how you can manage your information. Please read the sections below to understand our practices and your choices.
Types of data we collect
We collect a range of information to provide and improve our services. This includes personal data you provide directly, technical data generated when you use our site, and transactional data related to payments and account activity.
Personal data
Personal data covers information that identifies you, such as your name, date of birth, email address, postal address and proof of identity. We collect this data when you register an account, verify your identity, or contact support. We may also collect payment details provided by you for deposits and withdrawals.
Technical data
Technical data includes IP address, browser and device details, operating system, page views, session times and interaction data. We use this data to operate the site, prevent fraud and improve performance and security.
Transactional data
Transactional data covers deposits, withdrawals, wagers, wins, losses and related financial records. We keep transaction logs to support payments, comply with legal obligations, investigate disputes and provide customer support.
Use of information
We use your data to operate your account, process payments, verify identity, prevent fraud and meet legal and regulatory obligations. We also use information to provide customer support, personalise your experience, perform analytics and communicate important service updates. We do not sell your personal data to third parties.
Data protection practices
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. This includes encryption in transit, secure storage, access controls and regular security testing. Access to personal data is restricted to staff who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies for functionality, analytics and marketing. Essential cookies are required for account access and transactions. Analytical cookies help us understand site usage and improve services. Marketing cookies may be used to deliver relevant offers. You can manage cookie preferences via our cookie banner or your browser settings.
User rights
You have rights over your personal data, including the right to access, correct or delete information, restrict processing and object to certain uses. Where processing is based on consent, you may withdraw consent at any time. If you believe we hold inaccurate information, please contact us so we can rectify it.
Access, correction and deletion of data
You can review and update many account details in your account settings. For formal requests to access, correct or delete personal data, contact [email protected]. We will respond to requests in line with applicable data protection requirements and will advise on any legal or operational limits to deletion.
Information sharing and third parties
We share personal data with service providers who perform services on our behalf, such as payment processors, identity verification providers and analytics vendors. These partners are contractually bound to protect your data. We may also disclose information when required by law or to prevent fraud and abuse.
Privacy policy updates
We may update this policy from time to time. When we make material changes we will notify you via the website or your registered contact details. Continued use of our services after updates indicates acceptance of the revised policy.